Frequently asked questions

Move for the House is a month long movement challenge that brings people together to raise vital funds for families with an ill or injured child.

Designed to be inclusive and flexible, it invites individuals, teams and workplaces to move in their own way while making a meaningful difference.

All funds raised support the services provided by Ronald McDonald House Australia, helping put families at the heart of care and ensuring they have access to accommodation, support and connection throughout their child’s healthcare journey.

We’re so excited to have you join us.

Simply follow this link to get started and take your first step towards putting families at the heart of care.

If you need a hand, please email george.tsokos@au.mcd.com and we will be happy to help.

No, you do not need to complete your movement in one block.

Absolutely. You can move in whatever way works for you.

Whether it is walking, running, cycling, swimming or something completely different, it is all about moving in a way that suits your lifestyle and helps put families at the heart of care.

You might even use this as a chance to try something new or mix things up throughout the month.

If you are looking for inspiration, we will be sharing tips and ideas along the way to help you stay motivated and keep moving.

Sharing your progress on social media is a great way to show your support and let friends and family know you are fundraising for a meaningful cause.

We encourage anyone who feels comfortable to share their movement and fundraising journey, helping raise awareness and inspire others to get involved in putting families at the heart of care.

You’ve put in the effort. Now it’s time to track it.

Updating Fitness Activity on Move for the House | Scribe

We encourage you to log your movement in a few simple ways:

1. My Fitness Activity
   You can find it on your fundraising dashboard. Think of it as your personal space to log your activity, share updates, post photos or tell your story as you go.
2. Share your journey
   If you feel comfortable, you can also share your movement on social media. It is a great way to show your supporters what you are doing and inspire others to get involved in supporting more families with an ill or injured child through the most difficult time of their lives.

Your fundraising page is the key.

Once you sign up, your page is automatically created and ready to share. Supporters can visit your page to make a donation and cheer you on as you move with purpose to support more families through  a child's healthcare journey.

Share your link with colleagues, friends and family to start building momentum and making an impact.

Keeping your supporters updated is a great way to stay motivated and show the impact you are making.

Here are a few simple ways to share your journey:

1. My Fitness Activity
   Your Movement Diary is your personal space to share updates. You can find it on your fundraising page. Log your activity, post photos and keep your supporters in the loop with your progress.
2. Send updates directly
   From your fundraising dashboard, you can send emails to your contacts and share updates about your progress. This is a great way to thank supporters and keep them engaged.
3. Share on social media
   If you feel comfortable, you can share your movement and fundraising journey on social media. It is a great way to inspire others, grow support and show how you are helping put families at the heart of care.

Yes, all donations of $2 or more are tax deductible. You will receive your tax receipt via email after making your donation.

Yes, of course.

If you have misplaced your tax receipt, please get in touch and we will reissue it for you.

You can email accounts@ronaldmcdonaldhouse.org.au. We are here to help.

Absolutely. Businesses are very welcome to support Move for the House.

When making your donation, simply enter your business name in the “Company” field and your tax receipt will be issued accordingly.

Your support helps put families at the heart of care when it matters most.

We are here to help.

Sometimes an error message can mean the transaction was unsuccessful. This may be due to incorrect card details or insufficient funds, so it is worth double checking your information and trying again.

If you are still having trouble, please email amy.holton@ronaldmcdonaldhouse.org.au and our team will be happy to assist.

Your support helps put families at the heart of care, and we truly appreciate your effort to get involved.

Rewards are available in limited quantities to ensure as much of the funds raised as possible go towards supporting and caring for more families with an ill or injured child through the most diffiuclt time of their lives.

Rewards will be allocated to participants who reach each fundraising milestone first, while stock lasts. Once all rewards have been distributed, they will no longer be available.

We get it, the rewards are pretty great. However, they are not available for purchase.

The best way to earn them is through your fundraising. Consider making a donation to your own page or asking your network for support to help you reach your target faster.

Every dollar you raise helps put families at the heart of care, so it is a win win.

You have earned it. Thank you for your incredible effort.

Rewards will be distributed weekly amongst McDonald's offices.

We love the team spirit, but rewards are earned individually.

Each participant needs to reach the fundraising target on their own page to unlock rewards, rather than relying on the team total.

Why not turn it into a bit of friendly competition and see who in your team can reach each milestone first while putting families at the heart of care?

Ronald McDonald House® is an independent, nonprofit organisation in Australia that cares for families when their child is ill or injured. We provide more than just a place to stay. We surround families with a community of support and the resources they need – a place to sleep, rest and play, keep working and learning, share a home cooked meal together, be comforted by other families who have been there, feel the warmth and support of our staff and volunteers, all close to the hospital - so they can stay at the heart of their child’s care and ensure the best possible health outcomes.

When a child is in hospital, having the love and support of their family is essential and both deserve to be surrounded by care. We know when a family is together, and cared for, they cope better. ​

​Our essential services - Houses, Family Rooms, Family Hubs, Family Accommodation, Family Retreats, Learning Program and Hospitality Carts - remove barriers so families can stay together, stay strong and connected to everyday life, giving them something that feels like normal even when nothing else is. Our wrap-around care supports their physical, emotional and financial well-being, every step of the way, making their journey a little easier, so they can focus on caring for their child, when their child needs them the most.

We rely on funding from the community and many partners, including our Founding and Forever Partner McDonald's Australia, to help fund essential services for families, so they can stay at the heart of their child’s care and ensure the best possible outcomes.

McDonald’s commitment to serving communities has helped Ronald McDonald House positively impact millions of families and expand core Programs and services​ throughout Australia.

Together, we can support more families through a child’s healthcare journey.

All funds raised through Move for the House support families staying with Ronald McDonald House across Australia.

Your donation helps provide a place to stay, along with practical, emotional and financial support, so families can remain at the heart of care while their child receives hospital treatment.